We are a Design Build Specifier on the East Coast. We called in to speak to a customer service representative to align our order and more orders on what we would be constructing as a virtual design show house, due to the pandemic we felt that it was the next incarnation of the industry.
Not only did they not want to assist us in our order or give any type of discounting, I had to follow up two times within the three months that it took to actually send the attachments necessary for the order.
I ended up ordering the grill from Amazon because it worked with the small footprint that we had on one outdoor area, we will not feature this grill in any of our virtual collaborations and partnerships with the show house.
