The natural gas conversion kit was promptly shipped and installed within about an hour after receipt. We had to do a bit of disassembly because the unit has been fully assembled in the propane configuration. Including a narrow wrench with the kit to remove and reinstall the orafices would be helpful. Overall, I’m very pleased with the natural gas conversion kit
It’s still winter here so I have not set it up I’m sure it’ll be another 30 40 days as much as I want to get it going there’s no sense doing it right now
We are a Design Build Specifier on the East Coast. We called in to speak to a customer service representative to align our order and more orders on what we would be constructing as a virtual design show house, due to the pandemic we felt that it was the next incarnation of the industry.
Not only did they not want to assist us in our order or give any type of discounting, I had to follow up two times within the three months that it took to actually send the attachments necessary for the order.
I ended up ordering the grill from Amazon because it worked with the small footprint that we had on one outdoor area, we will not feature this grill in any of our virtual collaborations and partnerships with the show house.
The kit is a natural gas hose and a couple of orifices. Instructions were good and installation was straightforward. We already had a NG connection on our deck so the connector for the gas piping was not needed. I do have one negative comment. If you are not going you're not going to use propane there is a large hole in the floor of the base cabinet where a propane tank would sit. This makes storage in the base cabinet pretty much impossible. I went to a nearby outfit that sells plastics and got a piece of 3/4 black polyethylene. I routed out a circle of the proper size to cover the unused hole for the propane tank. A nice touch would be to include a piece of plastic that would do that. Not a serious flaw, but an annoyance and making one would probably not be something that most purchasers would do on their own.
I truly enjoy this grill; the time to heat is short, and cooking temperatures are appreciated.
I have a limited amount of room & the grill fits my application well.